VHC BRANDS FAQ
Q: How do you determine length and width in window curtains?
A: The first size mentioned will reflect length (or drop), and the second will reflect width.
Q: If curtains come in a set, does the width reflect just one or both curtains?
A: The size shown reflects a single curtain.
Q: Will your products shrink?
A: All quilted bedding items come pre-shrunk to avoid this issue. However, shrinkage may still occur for all items, please follow care instructions for best outcome.
Q: Can jute rugs be placed on the porch or outside?
A: We do not recommend exposing jute to the elements because of care and potential fading.
Q: Can you wash jute rugs in the washing machine?
A: We do not recommend doing this as the agitation can break up the natural fibers. Please follow care instructions and spot clean only.
Q: Are your pillow cases soft?
A: All pillow cases are crafted with high-quality, 100% cotton and will soften after each wash.
Q: How heavy are your quilts?
A: Most of our quilts are constructed with standard cotton batting, however, the weight is also dependent upon the design, quilting, and fabric quality.
Q: Do you have matching window curtains and quilts?
A: Yes, most window curtains coordinate with existing bedding collections.
Q: How do I contact you?
A: You can reach us at email@example.com, or call us at 1-417-973-9045. We are available Monday through Friday, 8:00-4:30pm CST.
Q: How much tax will I be charged?
A: Our system will automatically tax your order based on the state rate the order is originating from.
Q: What does it mean for an item to be backordered?
A: If an item is backordered, it will not be available for purchase, but it will return to stock. Please keep checking back on our website for the latest updates.
Q: When will my order ship?
A: Standardly, orders are shipped within 48 business hours. For our peak season, expect a slight delay of up to 72 business hours.
Q: When will I receive my order?
A: Most orders are received within 7-10 days, and you will receive tracking once your order ships.
Q: Can I pick up my order?
A: We do not allow local pick up at this time.
Q: What is the cost of freight?
A: Shipping is always free, but if you want your order faster, we offer expedited shipping methods at checkout. Choose the one best suited to your needs. Charges will apply.
Q: Do you offer next-day shipping?
A: Yes, when you need it fast, we have you covered. Choose from one of the Express Shipping methods at checkout. Charges will apply.
Q: Do you ship internationally?
A: We do not ship internationally at this time, only within the Continental United States.
Q: How long do I have to return an item?
A: All items must be returned within 30 days of ship date, in original packaging and unused. Please visit our Return Policy page for further details.
Q: Do I have longer to return a holiday gift?
A: Our holiday return policy is the same as our general return policy; all items must be returned within 30 days of ship date, in original packaging and unused.
Q: What if I change my mind on the item I purchased?
A: It happens and that’s ok! You will be responsible for return shipping to our warehouse and a small 15% restocking fee. We hope you browse the store and find something you like better!
Q: Do you cover freight charges on returns?
A: We will only cover freight charges if you were shipped the wrong item, or if your item has a manufacturer defect.
Q: Where should my return be sent?
A: Please send all returns via USPS or UPS/FedEx to below address:
VHC Brands Return Dept
6010 E. State Hwy 76
Kirbyville, MO 65679
Q: How long will it take to receive my refund?
A: Refunds are processed within 48 hours of the return being received at our fulfillment center and can take 5-7 business days to reflect on your account, depending on your banking establishment.
Q: Who do I contact if an order is delayed or if my package is lost?
A: For any missing orders, please contact customer service at firstname.lastname@example.org, or call us at 1-417-973-9045.
Q: Are you responsible for stolen packages?
A: No, once the order leaves our fulfillment center and arrives safely at its destination, we are no longer responsible if stolen and don’t reimburse for such events.
If you still have questions please reach out to our support team and we will be happy to answer them.